Frequently Asked Questions
Which Slipper sizes will fit me?
All slippers sizes are shown on each individual slipper. Please make sure that you select the correct size as slipper size is given in centimeters.
Have a look at the steps below to find out what size slipper will fit:
- Sit or stand with your foot on a blank piece of paper.
- Trace the outline of your foot on the paper.
- Measure the length of your foot from the back of your heel to the longest point of your toes (it might not be your big toe)
- If you trace both feet and one of your feet is slightly bigger, choose the larger measurement.
- The best thing to do is to measure your foot using our handy sizing chart
How to buy the slippers I want?
- Have a look around our Shop section and choose the Slippers you want to purchase and click on the ORDER NOW Button.
- Choose your colour & size.
- Choose your quantity.
- Click on “Add to cart” button to add the item to your shopping cart.
- If you want to purchase more than one item, head back to Shop.
- Once you’re finished adding your slippers to your Cart, click on the ‘Checkout’ button to continue to the checkout.
- On the checkout page, complete all the details for us to deliver your Slippers
- When done, click on PLACE ORDER button.
- When you’ve completed the payment, you’ll see a message that says: “Thank you. Your order has been received delivery will take up to 10 working days.“
When can I expect my order?
- Our delivery time is up to 10 working days; as our name is Slaapstad we might be a little slow on delivery but just know your genuine wool slippers are made with care and is worth the wait.
- When your slippers are finished, we will package and send them with a courier company, which will be delivered to the provided address.
- We will send you a tracking number by e-mail to track your order and see when you can expect delivery.
Is Paying online for my Slippers Safe?
Your information provided to us is safe. Since we use PayFast as an online payment gateway, we do not have access to your credit card details.
Payfast is quick and safe, but we use them as a 3rd party. Simply follow the steps and it will be a quick and easy process.
Visit the PayFast site for more information.